Terms & Conditions
Smart Queue is a brand name of the company Centramation Systems Pvt Ltd which has authorised legal entities to use its brand name through a legal binding contract. The terms "We" / "Us" / "Our"/"Company" individually and collectively refer to Centramation Systems Pvt Ltd and the terms "You" /"Your" / "Yourself" refer to the users.
This page states the Terms and Conditions under which you (Visitor) may visit this website ("Website"). Please read this page carefully. If you do not accept the Terms and Conditions stated here, we would request you to exit this site. The business, any of its business divisions and / or its subsidiaries, associate companies or subsidiaries to subsidiaries or such other investment companies (in India or abroad) reserve their respective rights to revise these Terms and Conditions at any time by updating this posting. You should visit this page periodically to re-appraise yourself to the Terms and Conditions because they are binding on all users of this Website.
USE OF CONTENT
All logos, brands, marks headings, labels, names, signatures, numerals, shapes or any combinations thereof, appearing in this site, except as otherwise noted, are properties either owned, or used under license, by the business and / or its associate entities who feature on this Website. The use of these properties or any other content on this site, except as provided in these terms and conditions or in the site content, is strictly prohibited.
You may not sell or modify the content of this Website or reproduce, display, publicly perform, distribute, or otherwise use the materials in any way for any public or commercial purpose without the respective organisation's or entity's written permission.
ACCEPTABLE WEBSITE USE
(A) Security Rules
Visitors are prohibited from violating or attempting to violate the security of the Web site, including, without limitation, (1) accessing data not intended for such user or logging into a server or account which the user is not authorised to access, (2) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorisation, (3) attempting to interfere with service to any user, host or network, including, without limitation, via means of submitting a virus or "Trojan horse" to the Website, overloading, "flooding", "mail bombing" or "crashing", or (4) sending unsolicited electronic mail, including promotions and/or advertising of products or services. Violations of system or network security may result in civil or criminal liability. The business and / or its associate entities will have the right to investigate occurrences that they suspect as involving such violations and will have the right to involve and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations.
(B) General Rules
Visitors may not use the Web Site in order to transmit, distribute, store or destroy material (a) that could constitute or encourage conduct that would be considered a criminal offense or violate any applicable law or regulation, (b) in a manner that will infringe the copyright, trademark, trade secret or other intellectual property rights of others or violate the privacy or publicity of other personal rights of others, or (c) that is libelous, defamatory, pornographic, profane, obscene, threatening, abusive or hateful.
INDEMNITY
The User unilaterally agrees to indemnify and hold harmless, without objection, the Company, its officers, directors, employees, and agents from and against any claims, actions and/or demands and/or liabilities and/or losses, and/or damages whatsoever arising from or resulting from their use of www.smartqueue.in or their breach of the terms.
LIABILITY
User agrees that neither Company nor its group companies, directors, officers, or employee shall be liable for any direct or/and indirect or/and incidental or/and special or/and consequential or/and exemplary damages, resulting from the use or/and the inability to use the service or/and for the cost of procurement of substitute goods or/and services or resulting from any goods or/and data or/and information or/and services purchased or/and obtained or/and messages received or/and transactions entered into through or/and from the service or/and resulting from unauthorized access to or/and alteration of user's transmissions or/and data or/and arising from any other matter relating to the service, including but not limited to, damages for loss of profits or/and use or/and data or other intangible, even if the company has been advised of the possibility of such damages.
User further agrees that the company shall not be liable for any damages arising from interruption, suspension, or termination of service, including but not limited to direct or/and indirect or/and incidental or/and special consequential or/and exemplary damages, whether such interruption or/and suspension or/and termination was justified or not, negligent or intentional, inadvertent or advertent.
The user agrees that the company shall not be responsible or liable to the user, or anyone, for the statements or conduct of any third party of the service. In sum, in no event, shall the company's total liability to the User for all damages or/and losses or/and causes of action exceed the amount paid by the User to the company, if any, that is related to the cause of action.
The information available on the site WebSite could include inaccuracies or typographic errors. We specifically disclaims any liability for such inaccuracies or errors. We do not warrant or represent that the information on the website is complete or up-to-date, and assumes no obligation to update the website. We may change the information on the website at any time without notice or may make improvements or changes to the website at any time.
Information provided by you:
We require you to provide us with certain information about yourself when you use the Online Services or Transacting Online. This information shall include the customer's details and card holder's name in case of online payment facility. We may also use this information to ensure that the bill payment process is carried out accurately and efficiently for instances of online payment / walk-in or takeaway orders.
You agree to ensure that any information provided by you shall be complete and accurate. You shall not at any time provide us with information which is false, inaccurate, misleading, obsolete or deceptive. If the information is found false/ deceptive/inaccurate/misleading, We hold the right to cancel the order/ transaction and refund/stop the payment.
All information provided by you should be true, complete and accurate but not misleading or deceptive;
To receive the confirmation alert of the online ordering, kindly provide your correct contact number and email ID. By providing the said information, you hereby authorise Us to contact you via, telephonic calls, SMS and/ or electronic mail or Push Notify, in respect of the orders booked by you and for providing the information about the services provided by Us, to you.
Complete details of ‘New' orders should be filled accurately and we may also use this information for data analysis and marketing purposes. By accepting these Terms, you expressly permit Us to use the data provided by you for the said purpose.
We track the Internet address of the domains from which people visit us for trend analysis.
We may use the Internet address to identify any fraudulent transaction.
If you do not wish to provide us with the required information, kindly exit the ordering booking application/system.
Data Protection
We may use "Cookies" for storing visitor preferences, profiling visitors and tracking visitor behavior on this WebSite. Cookies are small data files that a WebSite stores on computer. By visiting this WebSite you acknowledge, accept and expressly authorize Us for the placement of Cookies on your computer.
We shall take all reasonable precautions to preserve the confidentiality and prevent any corruption or loss, damage or destruction of the data and information provided by you on the WebSite.
All personal contact information will be kept confidential. It will only be disclosed to those involved with your food ordering executive(s) or persons involved in the process of evaluation of your information including but not limited to online ordering, reservations, services etc. or an organization, which may be responsible to evaluate your online ordering expenses. However, We reserve the right to perform statistical analyses on your personal data and information. For details on the confidentially and privacy policy refer to the Online Privacy Statement. If such data has been requisitioned by any government agency/department/body and/or any law enforcement agency, We shall be entitled to share the same on receipt of a written notice in this regard.
Certain services on the WebSite may require authentication procedures and enable you to access such services by using a user ID and password. We shall take reasonable care to ensure the security of and to prevent unauthorized access to the services, which are part of the WebSite, however you will be the sole and exclusive owner of user ID and the password. It is your responsibility to ensure the confidentiality and protection of your user ID and password and will not reveal to any third party. You are urged to change your password at regular intervals. In addition to user ID and password, We may, at its discretion, require you to adopt such other means of authentication.
You are cautioned that use of cyber-cafe/shared computer for payment transaction at a shared terminal is risky and you are urged not to use a cyber-cafe/shared computer terminal for any such transactions.
Gateway Security
We wish to make your payment process a secure and convenient experience, and invite you to carefully read these Terms and Conditions which govern the use of this Online Payment Facility.
We use all reasonable endeavors to ensure the integrity of the Online Payment Facility's Security. Despite our endeavors breaches of security and confidentiality could occur. You acknowledge that we are not liable for any loss suffered by you as a result of any breaches in security.
You are responsible for keeping the computer you are making the payment from free from viruses and malicious programs, and maintaining all appropriate security measures.
You acknowledge that your failure to do so may lead to, amongst other things, the interception of data by unauthorized parties. We shall have no liability to you whatsoever if you suffer any loss that is caused wholly or in part by your failure to keep secure the computer you are making a payment from.
We may at any time modify the Terms & Conditions of Use of the site without any prior notification to you. You can access the latest version of the User Agreement at any given time on the website. You should regularly review the Terms & Conditions on the website. In the event the modified Terms & Conditions is not acceptable to you, you should discontinue using the service. However, if you continue to use the service you shall be deemed to have agreed to accept and abide by the modified Terms & Conditions of Use of this site.
Payment
When We receive a transaction instruction from you in respect of any services or products on the WebSite, through appropriate mode, We will be entitled to debit any payment plus any charges payable for the transaction from the account you have specified. You may also be directed to a third party site to enable processing of a transaction in which event such transaction will be governed by the terms and conditions of such third party site. We shall not be liable (a) if any transaction does not fructify or may not be completed or (b) for any failure on part of the bank or the credit card or the third party site or agency to perform any of its obligations or (c) in respect of any loss or damage arising directly or indirectly out of the decline or acceptance of authorization for any transaction, for any reason whatsoever.
Payment Gateway & Methods:
Our online payments are redirected to the service provider for processing and then return back to our site.
Accepted Credit Cards and Debit Cards: We currently accept the use of the following credit and debit cards for payment through our Online Payment Facility:
On clicking "Make Payment", your payment will be processed and on successful completion of the transaction, a Transaction ID will be provided to you. This is the confirmation id of your payment.
We do not consider that a payment has been made until an order/transaction number is issued. If you do not receive an order/transaction number, you should process your payment again or make your payment by another means.
If you do not receive a order/transaction number (in the form of a confirmation page or email) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm the same from your bank or with the Customer Service Department whether or not your payment has been made. Only you may be aware of any problems that may occur during the payment process. We will not be responsible for losses (monetary or otherwise) if you assume that payment was not made because you failed to receive confirmation.
Important
If you are unable to make your online ordering properly, We may attempt to contact you, using the information provided at the time of ordering. If We are unable to reach you after its initial attempt, We may entertain another walk-in /next online order.
DISCLAIMER OF CONSEQUENTIAL DAMAGES
In no event shall the company or any parties, organizations, or entities associated with the corporate brand name us or otherwise, mentioned on this Website be liable for any damages whatsoever (including, without limitations, incidental and consequential damages, lost profits, or damage to computer hardware or loss of data information or business interruption) resulting from the use or inability to use the Website and the Website material, whether based on warranty, contract, tort, or any other legal theory, and whether or not, such organization or entities were advised of the possibility of such damages.